WhatsApp — fastest route
Best for anything urgent: a stream that will not start, an install that stalled, or a renewal you need today.
Median first reply: 6 minutes, 24/7.
Talk to the OTTTV team
Technical faults, billing questions, renewals, device setup, or a straight answer about whether a specific channel is in the grid — all of it goes to the same desk, staffed around the clock in English and French.
Best for account records, refund requests under our refund policy, DMCA correspondence and anything you want in writing.
Answered within 24 hours, usually much sooner.
Office
150 Elgin Street, Suite 1200
Ottawa, ON K2P 1L4
Canada
Administrative address — support is delivered online, not at the counter.
Send a message
Describe the problem and we will come straight back
The more specific you are, the faster this goes. If a channel is misbehaving, give us its exact name. If an install has stalled, tell us the device and where it stopped. If you are still deciding, tell us your internet speed and what you watch most.
- Existing subscribers: include the email on your account
- New enquiries: mention your device and connection speed
- Resellers: see the reseller programme instead
- We reply on WhatsApp so the conversation stays in one place
Most pre-sales questions are already answered on the FAQ page and in the setup guide.
Real technicians, not a ticket bot. We aim to respond inside the hour, day or night.
Support hours
Open when television actually gets watched
A support desk that closes at five in the afternoon is useless to a service people use at nine in the evening. Ours runs continuously, every day of the year, including the Saturday nights when a playoff game is on and something has gone wrong.
- Monday to Sunday, 24 hours — no seasonal closures
- Bilingual: English and French technicians on every shift
- Billing and technical handled by the same team
- Escalation to engineering for persistent source faults