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Refund Policy

Short, specific and stated before you pay. Sales are final once a line is activated — which is exactly why our entry point costs CA$10.99 rather than a year's money.

Last updated: January 1, 2026

At OTTTV we want you to be satisfied with your IPTV subscription. This policy explains when refunds are available, how to request one, and which situations do not qualify.

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated.

Because the Service provides immediate access to digital streaming content on payment, we cannot offer refunds after your credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with applicable consumer protection law in Canada.

We strongly encourage you to begin with our low-cost introductory 1-month plan at CA$10.99 before committing to a longer term — see section 5 and our pricing page.

2. Eligible exceptions

2.1 Extended service outage

If OTTTV experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period, reflecting the proportion of your term during which the Service was unavailable.

  • The outage must be confirmed on our side and attributable to OTTTV infrastructure.
  • Outages caused by your internet service provider, your device, or third-party applications (including IBO Player) are not eligible.
  • Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan because of a technical error, you are entitled to a full refund of the duplicate charge.

  • Proof of the duplicate charge — a bank or payment processor statement — may be requested.
  • Duplicate-charge refunds are processed within 5–10 business days.

3. Non-eligible situations

Refunds are not available where:

  • You changed your mind after purchasing.
  • You purchased the wrong plan.
  • You experienced problems with your own internet connection, router or device.
  • You had compatibility issues with hardware or software we do not support.
  • Your account was suspended or terminated for breaching our terms of service.
  • You forgot about the subscription or did not use it during the paid period.
  • Channel availability or catalogue content changed during your subscription.

4. How to request a refund

  1. Email [email protected] with the subject line Refund Request — [your account email].
  2. Include the full name on the account, the email address used to register, the date of purchase, a description of the issue (outage details or duplicate-charge evidence) and the payment reference if you have it.
  3. Submit your request within 7 days of the qualifying event.
  4. Our team reviews the request and responds within 3 business days.

5. Introductory plan

OTTTV offers a discounted introductory 1-month plan at CA$10.99 so you can evaluate the Service at minimal cost before committing to a longer term. It carries the complete line-up, it does not auto-renew, and it is not a giveaway — we do not offer those. We encourage every new subscriber to start here.

To order it, use the checkout page or write to [email protected].

6. Refund processing

  • Approved refunds are returned to the original payment method.
  • Processing takes 5–10 business days after approval, depending on your bank or payment provider.
  • OTTTV is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact us at [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and may be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, OTTTV reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Changes are published at https://otttv.ca/refund.html with an updated date. Continued use of the Service after a change constitutes acceptance.

9. Contact

Email: [email protected]
Website: https://otttv.ca
Address: 150 Elgin Street, Suite 1200, Ottawa, ON K2P 1L4, Canada

Our support team aims to respond to every enquiry within 24 hours. Questions about how the Service works are answered on the FAQ page.