Frequently asked questions

Yes, and that is precisely the gap OTTTV fills. Because the service is delivered over the open internet rather than through a dish, there is nothing to mount on a wall and nobody's permission to obtain. Renters, condo residents and anyone whose building bans satellite hardware can use OTTTV exactly like a homeowner. The only requirement is a reasonable connection — 16 Mbps as a working minimum, 30 Mbps recommended for HD and 4K.

Our infrastructure uses modern H.264 encoding, which gives the best available balance between compression and picture quality. A typical stream sits around 8 Mbit. Changing channels briefly spikes higher while the decoder builds the first frames, which is why we quote 16 Mbit as the minimum rather than 8 — and 30 Mbit for reliable HD and 4K.

Run a speed test several times across a single day rather than once. Evening congestion on a shared node looks nothing like a Tuesday morning result, and the evening figure is the one that matters for television. If your sustained result sits below 16 Mbps, tell us before ordering and we will give you an honest assessment.

No. One OTTTV subscription authorises one device at a time and the limit is enforced at the server, not on the honour system. Households that want a second screen running simultaneously need a second subscription. We state this everywhere on the site because discovering it mid-game is a genuinely bad experience.

No — it starts when your credentials arrive. Suppose you order at 11:55 p.m. on 1 February and we deliver your line at 12:10 a.m. on 2 February. A three-month subscription then runs from that 2 February timestamp for the full three months. You are never charged for the gap between payment and provisioning.

Yes. Roughly 88% of channels carry a populated seven-day electronic programme guide, including every major Canadian, US and UK broadcaster. If a channel you rely on shows an empty guide, send us the name and our team maps it, usually within one business day.

Almost every OTTTV server runs without incident, but on a grid of 22,000 sources a handful will misbehave on any given day and it is rarely permanent. The usual causes are: fluctuation on the subscriber's own internet line; a configuration problem on the device or app; an issue at the subscriber's ISP; a source node that has gone down upstream; or one of our scheduled maintenance restarts, which we run weekly to keep performance consistent. Our engineers monitor and re-route continuously.

Switch to a different channel and come straight back. IBO Player pauses a stream when the transport layer breaks for even a moment, and re-entering the channel forces a fresh connection that clears it in the vast majority of cases. If one specific channel keeps stalling, send us the exact name rather than a general description — it lets us find the source node immediately.

IBO Player, and no, we do not support alternatives. Every configuration we ship, every screenshot in our setup guide and every troubleshooting script our technicians use is written for IBO Player. Supporting one app properly is worth far more to you than supporting five badly.

Yes, a small one-time device licence paid to IBODEV after a short evaluation window. It is entirely separate from your OTTTV subscription and we receive none of it. We mention it here because being surprised by a charge is worse than being told about a small one.

Visa, Mastercard, American Express, PayPal, Interac e-Transfer, Apple Pay, Google Pay and major cryptocurrencies. Everything is priced and charged in Canadian dollars — no conversion, no foreign transaction fee from our side.

Credentials go out on the spot, so the sale closes the moment a line goes live. Two documented exceptions apply: a verified outage exceeding 72 consecutive hours earns a pro-rata credit, and a duplicate charge is refunded in full. The complete rules are on the refund policy page. It is also exactly why our entry point costs CA$10.99: nobody should have to wager twelve months of money on an unknown.

No. OTTTV is never given away at zero cost. The entry point to OTTTV is the paid Try 1 Month plan at CA$10.99, which gives you the complete service for 30 days with nothing held back and no automatic renewal.

Yes. Message us on WhatsApp. Whatever is left of your current term is applied as credit toward the longer one, and the same credentials simply run further. There is no reinstall and no new device registration.

There is. Details, margins and payout terms are set out on the reseller programme page. It suits technicians, repair shops and anyone already selling streaming hardware to Canadian customers.

Our support and administration operate from Ottawa, Ontario, and our team covers both official languages. Full company details are on the about page.